Did you know that the main driver of customer dissatisfaction is an executive note responding to their emails?
Having satisfied customers means knowing what they want, something you can do if you are able to understand communications between your agents and clients.
Today, most conversations between customersand executives are through email. Do you do enough for your agents to take advantage of their inboxes?
If you want to promote good communication between your agents and clients, you have to try our tool.