Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Child under 13 has provided us with Personal Information, we will delete such information from our servers immediately.
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The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the user has made more of their data public, more information will be available. This permission may be asked in order to search for Facebook Pages in the application or to add an account to the Social CRM. In the first case, this is the only permission requested and none of the information is stored. In the second case, the information is stored and processed.
Information about what are the interests of the user. This permission is only needed and requested in case of adding an account to the Social CRM.
Get access to user’s wall data and news feed. This permission is only needed and requested in case of adding an account to the Social CRM.
Enables the app to post content, comments, and likes to a user’s stream and to the streams of the user’s friends. This permission is only needed and requested in case of adding an account to the Social CRM.
The user gives permission to the application to have access to the Pages the user manages. This permission is only needed and requested in case of adding an account to the Social CRM.
Enables the app to post content, comments, and likes to a pages that the user manages. This permission is only needed and requested in case of adding an account to the Social CRM.
Enables the app to read the mailbox of pages the user manages. This permission is only needed and requested in case of adding an account to the Social CRM.
All read/write operations except immediate, permanent deletion of threads and messages, bypassing Trash. This permission is needed to read and classify emails. Also, this applications can add labels to clasified emails.
Access to third party services' accounts
These services allow this Application to access Data from your account on a third party service and perform actions with it.
These services are not activated automatically, but require explicit authorization by the User.
These services are intended to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
This service allows this Application to connect with the User’s account on the Facebook social network, provided by Facebook Inc.
In the case of creating a Fan Page monitoring service, only basic information is required, and the permission is only intended to use the Facebook API in order to search for the desired Page.
In the case of using the Social CRM module of the application, another permissions are required, in order for the application to work. These permissions are needed in order to collect private information (such as Mailbox threads) and to respond to users through our Application. The application will never post anything that is not created and accepted by the user.
Permissions asked: User Likes, Read Stream, Publish Stream, Manage Pages, Publish Pages, Read Page Mailboxes.
This service allows this Application to connect with the User’s account on the Twitter social network, provided by Twitter Inc.
In the case of creating a Twitter Account monitoring service, only basic information is required, and the permission is only intended to use the Twitter API in order to search for the desired accounts.
In the case of using the Social CRM module of the application, another permissions are required, in order for the application to work. These permissions are needed in order to collect private information (such as Direct Messages) and to respond to users (As a @reply or Direct Message) through our Application. The application will never post anything that is not created and accepted by the user.
Permissions asked: Read/Write Tweets and Direct Messages
Google Analytics (Google)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookie and Usage data.
Contact form (This Application)
By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data collected: Email address, First Name, Last Name and Phone number.
Linode is a hosting service provided by Linode, LLC.
New Relic Inc (New Relic Inc)
New Relic is a monitoring service provided by New Relic Inc.
The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.
For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
This Application does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.